Return & Refund Policy

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at geckovibe@use.startmail.com, including your order number and the reason for your return request.

Authorized returns must be sent to the following address:

📍 Calle Nicaragua 56 2-2, Almería, Spain 04007

If your return request is approved, we will provide instructions on how to return your item and, where applicable, a return shipping label.

Items sent back without first requesting and receiving return authorization will not be accepted.

If you have any questions, please contact us at geckovibe@use.startmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible.

Include your order number and, if possible, photographs of the product and its packaging.

We will review your case and provide an appropriate solution, such as a replacement or refund.

Exceptions & Non-Returnable Items

For safety, hygiene, or customization reasons, certain products cannot be returned unless they are defective or otherwise required by applicable law.

These include:

• Perishable goods, such as food, flowers, or plants.

• Custom-made, personalized, or special-order products.

• Personal care, beauty, or hygiene products that have been opened or have had their protective seals removed.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

Sale and discounted items are subject to the same return conditions unless explicitly stated otherwise, while always respecting applicable consumer protection laws.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to request a return for your original purchase and, once your return has been approved, place a new order separately.

European Union Right of Withdrawal

If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, except where exclusions under applicable law apply.

To exercise this right, you must notify us through a clear statement sent to geckovibe@use.startmail.com before the withdrawal period expires.

Returned products must include all accessories and, whenever possible, their original packaging.

You may handle the product only to the extent necessary to establish its nature, characteristics, and functionality.

You may be responsible for any reduction in the product's value resulting from handling beyond what is necessary for this inspection.

Our 30-day return policy does not limit or replace any statutory consumer rights you may have.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be processed using the original payment method, typically within 10 business days, and always within the time limits required by applicable law.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at geckovibe@use.startmail.com.