Shipping Policy

Free & Insured Shipping

At GeckoVibe, we offer free and insured shipping on all orders, unless otherwise expressly stated during checkout.

Free shipping does not include any applicable taxes, customs duties, or customs-related fees for international shipments.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Weekends and public holidays are not considered business days.

Once your order has been shipped, you will receive a confirmation email containing your shipping details and, when available, a tracking number or tracking link.

Please note that processing times are separate from shipping transit times.

Estimated Delivery Times

Once your order has been shipped, the estimated delivery time is 6–15 business days.

These timeframes are estimates and may vary depending on the destination, shipping carrier, customs inspections, peak shopping seasons, or other circumstances beyond our control.

Although we cannot guarantee an exact delivery date, we will make every reasonable effort to ensure your order arrives within the estimated timeframe.

Any statutory rights you may have in the event of delayed or failed delivery remain unaffected.

International Shipping

We offer international shipping to countries and territories available during checkout. If your destination is available when entering your shipping address, we can process your order.

International shipments may be subject to import taxes, customs duties, import fees, or customs handling charges imposed by the destination country's authorities.

Unless expressly stated as included during checkout, these charges are the responsibility of the recipient.

GeckoVibe does not control these charges and cannot determine their exact amounts in advance.

We recommend contacting your country's customs authorities before placing an order.

Customs clearance procedures may also cause additional delivery delays.

Order Tracking

If tracking is available for your order, you can check its status using the tracking link provided in your shipping confirmation email.

Tracking information may take some time to update after the carrier receives your package.

If your tracking information shows an issue, indicates that your order has been delivered but you have not received it, or stops updating for an unusually long period, please contact us so we can assist you.

Lost, Damaged & Insured Shipments

All our shipments are insured against loss or damage during transit.

Where consumer protection laws apply, the risk of loss or damage will not transfer to you until you, or a person designated by you other than the carrier, physically receives the order.

If your package arrives damaged, incomplete, or showing signs of tampering, please contact us as soon as possible.

Include your order number and, if possible, photographs of the package, shipping label, and products received.

This information will help us resolve the issue more efficiently.

Shipping insurance does not limit any statutory consumer rights you may have.

Delayed or Missing Orders

If your order does not arrive within the estimated delivery timeframe, please first check your tracking information and verify that the shipping address provided is correct.

Then, contact us at geckovibe@use.startmail.com, including your name and order number.

We will investigate the issue with the shipping carrier and inform you of the available options.

If an order is confirmed lost during transit, we will provide an appropriate solution, which may include a replacement shipment or a refund, depending on the circumstances and applicable law.

Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that their shipping address is accurate and complete before confirming an order.

If you notice an error, please contact us immediately at geckovibe@use.startmail.com.

We will attempt to update the address before shipment, although we cannot guarantee that changes will be possible if the order has already been prepared or handed over to the carrier.

If an order cannot be delivered or is returned because the shipping address provided was incorrect or incomplete, the direct costs of reshipping may apply, where permitted by law.

We will inform you of any additional charges before arranging a new shipment.

GeckoVibe will not be responsible for incorrect deliveries caused exclusively by inaccurate information provided by the customer.

This limitation does not apply when the error is attributable to GeckoVibe or the shipping carrier.

Contact Us

For any questions regarding the shipping of your order, please contact us at:

Email: geckovibe@use.startmail.com

Please include your order number so we can assist you as quickly as possible.